When purchasing online, customers expect a certain level of service throughout their journey. From a user-friendly website to efficient delivery options, convenience and ease should always be at the forefront of the process. Advanced logistics support can be the difference between delivering complete customer satisfaction and disappointment.
Elogistic allows business owners to concentrate on internal tasks, while they stay confident that order processing and deliveries are optimised. We can boost your brand awareness and reputation through our extra support service. Continue reading to learn how to deliver impeccable customer service and how logistics support can help you do so.
3 Customer Service Tips
First and foremost, it’s imperative that you respond to all customer queries in a timely manner. You run the risk of angering customers without doing so, therefore increasing the chances of a bad review. Customers entrust businesses that go the extra mile in their communication, which is why rapid responses are crucial.
When purchasing online, a customer is immediately expecting convenience. By offering next-day delivery, as well as Click & Collect and designated day services, consumers will appreciate the range of options available to suit their schedules and needs. Through logistics support, Elogistic endeavours to meet strict delivery times.
Once we receive an order by 2pm in the afternoon, we pick and pack, and dispatch that very same day. This way, we can fulfil orders efficiently by utilising advanced WMS systems and efficient management and SOPs. This in turn, supports your business in attaining positive feedback and repeat custom.
Ensure Support Is Given
Rapid responses are one way to offer support to your customers. However, there are other ways to show that your business cares. For instance, asking for feedback, listening to your customers and being innovative are just a few. Furthermore, you are given that extra clarity and information through advanced logistics support when responding to customers.
Additionally, we are able to take care of order fulfilment. This automatically provides your customers with knowledge of dispatch, and promptly return parcel tracking numbers to your marketplaces such as Amazon and eBay. Not to mention, team support in logistics means we are available to answer any queries you or your customers may have.
Elogistic Support for Your Business
We aim to provide the highest level of service to our clients and their consumers from purchase to delivery. What does logistics support mean? Our logistics support ensures that you stay vigilant on stock levels, customer queries and any other matters that could impact the process of distribution. As leading logistics providers in the UK with a global presence across 4 continents, we have vast experience and knowledge in helping our clients provide exceptional customer service.
Our same-day picking, packing and dispatching service allows us to keep on top of stock levels, support the smooth running of a business and, most importantly, develop on your customer service standards. With one million+ square metre warehouse storage space available across the globe, we are the answer to optimising your company’s systems.
If you’d like to find out how we manage and deliver stock, as well as take care of return processes, get in touch with our happy and helpful team today on 0203 771 7983, and they will be glad to answer your query.