When it comes to order fulfilment services, it’s in the best interest of your business to ensure the process is as streamlined as possible. By improving timelines and offering your customers varied options for delivery, you will nurture relationships. Therefore ultimately, satisfy consumers, encouraging repeat custom.
But how do you optimise order fulfilments in the first place? Continue reading this article to gain an insight into how Elogistic ensures a smooth and faultless fulfilment process from the initial click to the delivery. Through years of experience in logistics, we understand how to meet consumer demands efficiently and effectively.
What is the order fulfilment process?
The order fulfilment process refers to the sales system in which an order is being completed. Whether that be delivering a product to the exact time specifications or offering a selection of delivery options, the process should be as convenient and reliable as possible.
What is a good order fulfilment process?
Here at Elogistic, we ensure to deliver a seamless fulfilment process, giving you the key to customer satisfaction and an improved reputation. Here are the critical steps in our order fulfilment process that help us achieve this:
Our client portal as well as OWMS are fully integrated with major e-commerce platforms, marketplaces and WMS systems. Such as, Amazon, eBay, Shopify, Woocommerce, Wayfairs, Linworks as well as Mintsoft etc. When consumers click the button and place an order online, the order will be automatically sync through into our WMS/ our warehouses. That provides instant order input and eliminates any human errors due to manual process. But, also it ensures the pick & pack efficiency. So, orders will be ready for carrier collection from our warehouses as soon as possible without any delay.
To complete orders successfully, it’s vital that products are kept in an organised and managed space. As eCommerce and retail fulfilment specialists, we have first-hand experience in offering optimum warehouse storage solutions. We use a tracked inventory system that ensures all stock is ready for collection and picked in a 48-hour time frame.
Furthermore, once the fulfilment process begins, customers are given a unique tracking number that is uploaded to their personal order page. This gives individuals the opportunity to track their goods.
Our multi-channel fulfilment services are renowned for their guaranteed prompt delivery. With orders picked and packed on the same day of ordering, we exceed our client’s and their customer’s expectations through efficient deliverance. Not to mention, we do this through a safe and secure system. This also assures the protection of goods at all times.
Can logistics cover Click & Collect? The simple answer is yes. The order fulfilment process also allows your customers to opt for our popular Click & Collect service. This works perfectly for those based near our centres.
Returns Made Easy
Lastly, our immaculate returns service retains our order fulfilment process effectiveness. We offer the option of repackaging and re-shelfing the products to be integrated back into our inventory system or the simple option of disposal properly at your choice. This way, you can refund your customers in good time. Thus, they are offered a reliable and positive shopping experience.
Fulfilment Services From Elogistic
Our order fulfilment services at Elogistic is matchless. We allow our clients to focus on business management while we take care of the rest. With warehouse fulfilment centres in over 20 countries, we are the key to satisfying your customers globally.
For further information on how we can optimise your fulfilment process, get in touch with our happy and helpful team today on 0203 771 7983 and let us do the rest.
If you found this blog useful, you may be interested to read a previous one: How Does E-Commerce Fulfilment Nurture Your Customer Relationships?